Unified conversations
Inbox and contact records normalise supported channel conversations into a single owner-scoped workspace.
Multi-channel support
One customer-support workspace for web chat, Telegram, WhatsApp Business, and Messenger.
PlugginAI is building a controlled multi-channel inbox for businesses that want to manage website conversations and provider-owned messaging channels from one dashboard.
Human handoff
Assign, close, and route conversations with simple automation rules instead of leaving every case to an AI response.
Provider-owned access
Telegram, WhatsApp Business, and Messenger still require the business to own and verify its provider account.
How multi-channel connection works
The dashboard stores channel credentials encrypted and exposes only the callback instructions needed to connect a provider account. Telegram, WhatsApp Business, and Facebook control their own business verification, account permissions, and token issuance.
Why a unified inbox helps
Without a shared inbox, customer questions are split across website chat and messaging channels. A normalised view makes it easier to see context, assign responsibility, and decide whether an AI or a human should handle the next response.
Control the handoff
Use automation rules to route a conversation to AI or human handling at the start. Teams can then assign conversations, add approved business knowledge, and keep escalation decisions visible.
Plan for privacy
Before connecting a customer channel, document what data is collected, who can access it, how long it is retained, and how customers can ask for help. Channel credentials should never appear in public pages or browser code.
Frequently asked questions
Can PlugginAI create a WhatsApp Business account for me?
No. Meta controls WhatsApp Business approval and token issuance; PlugginAI provides the encrypted connection and webhook foundation once an approved account exists.
Can a person take over a conversation?
Yes. The inbox includes AI-versus-human handling, assignment, and conversation controls.
Are provider tokens visible to staff after saving?
No. The dashboard is designed not to return saved channel credentials after storage.
PlugginAI provides the website, inbox, and secure integration foundation. Businesses remain responsible for provider-account approval, their own policies, and accurate customer information.