Answer common buying questions
Prepare useful approved information for delivery, returns, product ranges, care guidance, and pre-purchase questions.
Shopify customer support
Give Shopify shoppers faster answers without giving up control of your AI spend.
PlugginAI is designed for merchants who want an AI website assistant while retaining control over their content, customer-support decisions, and AI-provider account.
Use a simple website install
A chatbot can be delivered through a website integration rather than making the customer experience depend on a shared AI key.
Keep the ownership clear
The merchant owns the AI-provider account, business instructions, and customer-support policy.
A practical Shopify support workflow
Start with the questions that delay purchase: what is in stock, how a product fits a need, when orders dispatch, where products ship, and what happens if an order needs to be returned. Put only confirmed business facts into the chatbot knowledge area.
Make AI-to-human handoff deliberate
Not every conversation should be automated. The PlugginAI dashboard includes a unified-inbox foundation, assignment controls, and automation rules so a business can choose when a person should take over.
Avoid misleading ecommerce automation claims
An AI assistant can speed up answers, but it should not invent product availability, order status, refunds, or delivery dates. Configure clear human escalation instructions for questions that require a person or a live commerce system.
Measure before expanding
Track the repeated questions, handoff volume, and customer outcomes first. Improve the content and routing rules before promising a specific support-deflection percentage.
Frequently asked questions
Does it make fulfilment decisions automatically?
No. The business should keep fulfilment, refunds, and stock decisions under its approved processes.
Can the chatbot use business policies?
Yes, when the owner adds and approves clear knowledge sources in the dashboard.
How is pricing handled?
PlugginAI uses a one-time licence model; AI-provider usage is separate and owned by the customer.
PlugginAI provides the website, inbox, and secure integration foundation. Businesses remain responsible for provider-account approval, their own policies, and accurate customer information.